Coronavirus (COVID-19) Philhaven Service Updates

Please note:
Some things have changed during the COVID-19 crisis.

You can still access care.

Telephone and video appointments are available.

For all care, call 24/7:
800-932-0359

Philhaven Access Center
You can also find out about specific programs and services.

Speak to a therapist without a scheduled appointment:
(717) 812-5405

Brief Therapy Open Access Line
Monday: 9:00 a.m.-7:00 p.m.
Tuesday: 9:00 a.m.-7:00 p.m.
Wednesday: 10:30a.m.-5:00 p.m.
Thursday: 9:00 a.m.-7:00 p.m.
Friday: 8:00 a.m.-4:00 p.m.
Your call will include a brief intake assessment, intervention and support. 

Set up outpatient services, or call if you're a current outpatient client:

Lancaster and Lebanon Counties
(800) 459-7497

York and Adams Counties
(866) 840-7036

Addiction Services
(717) 356-4323

Monday–Friday from 8:00 a.m.–8:00 p.m.

We are accepting new patients. Treatment is available over the phone and with video visits. 

If you are using opioids, alcohol, nicotine or any other substances and would like help to stop, we are here to help you. 

Please note:

If you have fever, cough or shortness of breath and have traveled to areas impacted by coronavirus (COVID-19) or have come in contact with someone known to have tested positive, please contact your medical healthcare provider before going to any appointments. If you do not have a primary care doctor, please call the Coronavirus Information Hotline at (855) 851-3641.

WellSpan Philhaven Service Updates

WellSpan Philhaven is committed to finding ways to provide services for you and your family members during this difficult time. We are working on virtual options to minimize disruptions to schedules while acknowledging the need for social distancing. Safety for our patients, family and staff are of utmost importance.

Visitation at Mt. Gretna

Updated June 16, 2020
While our top priority remains the health, safety and well-being of our patients and team members, we recognize that the support provided to our patients by friends and family is important to healing and recovery. 

During this continued time of restricting onsite visitation, our team is facilitating communication with friends and family through mobile devices to schedule virtual video visits. 

We are closely monitoring the current COVID-19 situation and will actively continue to re-assess when to reopen onsite visitation. We appreciate your support in keeping everyone safe.
 

Updated April 6, 2020
Philhaven's visitation policy has changed to align with WellSpan Health's restricted visitation policy to keep our patients, visitors and staff as safe as possible.

• Entry to the Mt. Gretna facility is limited.
• Visitors to the building will be screened via telephone prior to entry.
• Visitation on the inpatient units has been suspended.
• Updated April 6, 2020: 
  We are committed to having communication with your family member be as open as possible during this unprecedented time. We are working to increase phone usage times for our patients as well as using video visits to occur. Please work with your family members' treatment team to coordinate these services.
• Family members may drop off items for patients at the front desk for any of the behavioral health inpatient units.
• Philhaven is working to provide you with the technology to have a remote access visit with your loved one.
• The cafeteria is closed to visitors at this time. We regret the inconvenience.

Click here for the full visitation policy of WellSpan Health during the Coronavirus (COVID-19) pandemic.

Access to Services

• We are working on providing services remotely wherever we can.

Outpatient Services

• All Outpatient appointments are being rescheduled or transitioned to a remote model.
• We are working individually with each patient currently in outpatient services to develop a specific plan to support your unique needs as a patient.
• Injection clinics will continue to see patients.

Day Hospital Programs

• Day Hospital programs are transitioning to a remote support model for the foreseeable future.
• We are working individually with each patient currently in day hospital to develop a specific plan to support your unique needs as a patient.
• Group therapy will not be offered at this time.

Child and Adolescent Therapeutic After School Program

• Child and Adolescent Therapeutic After School programs are suspended for the foreseeable future.

Feeling anxious?

Click here for tips on maintaining mental wellness during the coronavirus pandemic.

Updates from WellSpan Health

Click here for the latest information about the coronavirus and what WellSpan Health is doing. Learn what you can do to protect yourself.

If you need immediate psychiatric help, please call Philhaven Access 24/7:

(800) 932-0359

Click here for the latest information on WellSpan Philhaven services and visitor access changes.