Coronavirus (COVID-19) Philhaven Service Updates

WellSpan Philhaven Service Updates

WellSpan Philhaven is committed to finding ways to provide services for you and your family members during this difficult time. We are working on virtual options to minimize disruptions to schedules while acknowledging the need for social distancing. Safety for our patients, family and staff are of utmost importance.

For all care, call 24/7:
800-932-0359

Philhaven Access Center
You can also find out about specific programs and services.

• Location hours have changed during the COVID-19 crisis.

• Please call before coming to an office or location.

• Telephone and video appointments are available.

• Open Access (walk-in) services are temporarily suspended. Please call Outpatient Services in Lancaster & Lebanon Counties at (800) 459-7497 or in York & Adams Counties at (866) 840-7036.

Schedule an appointment with an outpatient therapist: 

Lancaster and Lebanon Counties
(800) 459-7497

York and Adams Counties
(866) 840-7036

Access to Services

• We are providing services remotely (by phone or video visit) wherever we can.

Outpatient Services

• Outpatient appointments have rescheduled or transitioned to phone or video appointments.
• We are working individually with each patient currently in outpatient services to develop a specific plan to support your unique needs as a patient.
• Injection clinics will continue to see patients.
• Open Access (walk-in) is temporarily suspended.

Day Hospital Programs

• We are currently accepting new clients for the WellSpan Philhaven Day Hospital/IOP Programs. If you are interested in completing a referral, please call our Access Center at (717) 273-8871.
• Day Hospital programs are still providing services through telehealth.
• We are in the process of transitioning back to providing services for some clients on site. This will be a gradual transition and will follow social distancing requirements.

Child and Adolescent Therapeutic After School Program

• Child and Adolescent Therapeutic After School programs will resume in-person programming August 3.
• We are accepting new referrals at all locations. 

Addiction Services
(717) 356-4323
Monday–Friday from 8:00 a.m.–8:00 p.m.

• We are accepting new patients. Treatment is available over the phone and with video visits. 
• If you are using opioids, alcohol, nicotine or any other substances and would like help to stop, we are here to help you.

Please note:

If you have fever, cough or shortness of breath and have traveled to areas impacted by coronavirus (COVID-19) or have come in contact with someone known to have tested positive, please contact your medical healthcare provider before going to any appointments. If you do not have a primary care doctor, please call the Coronavirus Information Hotline at (855) 851-3641.

Visitation at Mt. Gretna

Updated July 20, 2020
While our top priority remains the health, safety and well-being of our patients and team members, we recognize that the support provided to our patients by friends and family is important to healing and recovery.

As businesses transition to re-opening in-person services, so is WellSpan Philhaven. During this time of transition, we will be adding more opportunity for visitation on our inpatient units. Family and friends continue to have the opportunity to schedule virtual visits with their loved ones and our team is happy to facilitate communication through mobile devices to schedule virtual video visits. Please work with your family members' treatment team to coordinate these services.

We are closely monitoring the current COVID 19 situation and will actively continue to re-assess any changes to our visitation guidelines. Please check here often for any changes to visitation. We appreciate your support in keeping everyone safe.

Please also note:

• Entry to the Mt. Gretna facility is limited.
• Visitors to the building will be screened via telephone prior to entry.
• Family members may drop off items for patients at the front desk for any of the behavioral health inpatient units.
• The cafeteria is closed to visitors at this time. We regret the inconvenience.

Click here for the full visitation policy of WellSpan Health during the Coronavirus (COVID-19) pandemic.

Feeling anxious?

Click here for tips on maintaining mental wellness during the coronavirus pandemic.

Updates from WellSpan Health

Click here for the latest information about the coronavirus and what WellSpan Health is doing. Learn what you can do to protect yourself.