Coronavirus (COVID-19) Philhaven Service Updates

If you need immediate psychiatric help, please call Philhaven Access 24/7:

(800) 932-0359

Click here for the latest information on WellSpan Philhaven services and visitor access changes.

Please note:
Some services are temporarily suspended due to the COVID-19 pandemic:

• Outpatient behavioral health in-person appointments are temporarily suspended. 
• Open Access Walk-in hours are temporarily suspended. 

You can still access care.

CURRENT PATIENTS - Lancaster and Lebanon Counties

(800) 459-7497

Appointments are offered virtually.

CURRENT PATIENTS - York and Adams Counties

(866) 840-7036

Appointments are offered virtually. 

NEW PATIENTS

(717) 812-5405

Brief Therapy Open Access

Hours:
Monday: 9:00 a.m.-7:00 p.m.
Tuesday: 9:00 a.m.-7:00 p.m.
Wednesday: 10:30a.m.-5:00 p.m.
Thursday: 9:00 a.m.-7:00 p.m.
Friday: 8:00 a.m.-4:00 p.m.

Your call will include a brief intake assessment, intervention and support. 

Please note:

If you have fever, cough or shortness of breath and have traveled to areas impacted by coronavirus (COVID-19) or have come in contact with someone known to have tested positive, please contact your medical healthcare provider before going to any appointments. If you do not have a primary care doctor, please call the Coronavirus Information Hotline at (855) 851-3641.

WellSpan Philhaven Service Updates

WellSpan Philhaven is committed to finding ways to provide services for you and your family members during this difficult time. We are working on virtual options to minimize disruptions to schedules while acknowledging the need for social distancing. Safety for our patients, family and staff are of utmost importance.

Visitation at Mt. Gretna

Philhaven's visitation policy has changed to align with WellSpan Health's restricted visitation policy to keep our patients, visitors and staff as safe as possible. Updated March 27, 2020

• Entry to the Mt. Gretna facility is limited.
• Visitors to the building will be screened via telephone prior to entry.
• Visitation on the Adult Inpatient Unit has been suspended.
• Updated March 27, 2020: Visitation on the Child and Adolescent Inpatient Unit is limited to one visitor per patient at a time, to be only the parent or guardian.
• Family members may drop off items for patients at the front desk for any of the behavioral health inpatient units.
• Philhaven is working to provide you with the technology to have a remote access visit with your loved one.
• The cafeteria is closed to visitors at this time. We regret the inconvenience.

Click here for the full visitation policy of WellSpan Health during the Coronavirus (COVID-19) pandemic.

Access to Services

• We are working on providing services remotely wherever we can.

Outpatient Services

• All Outpatient appointments are being rescheduled or transitioned to a remote model.
• We are working individually with each patient currently in outpatient services to develop a specific plan to support your unique needs as a patient.
• Injection clinics will continue to see patients.

Day Hospital Programs

• Day Hospital programs are transitioning to a remote support model for the foreseeable future.
• We are working individually with each patient currently in day hospital to develop a specific plan to support your unique needs as a patient.
• Group therapy will not be offered at this time.

Child and Adolescent Therapeutic After School Program

• Child and Adolescent Therapeutic After School programs are suspended for the foreseeable future.

Feeling anxious?

Click here for tips on maintaining mental wellness during the coronavirus pandemic.

Updates from WellSpan Health

Click here for the latest information about the coronavirus and what WellSpan Health is doing. Learn what you can do to protect yourself.